Veritas Help Center

Setting up AutoSupport on the Velocity physical appliance

Velocity Help

Table: Steps to set up AutoSupport lists the steps that you need to carry out to set up AutoSupport for the appliance.

Table: Steps to set up AutoSupport

Step

Task

Step 1

See “To register the appliance on the MyAppliance portal”

Step 2

Enable CallHome on the appliance.

See “To enable CallHome on the appliance”

Step 1

To register the appliance on the MyAppliance portal

Log on to the Veritas MyAppliance portal.

https://my.veritas.com/
On the Appliances page, click My Appliances.
Follow the prompts to register the appliance.

Step 2

To enable CallHome on the appliance

Log on to the Velocity shell menu.
From the Main_Menu > Settings > Alerts view, enter the following command:

CallHome Enable

About moving an appliance to another geographic location

If you plan to move the appliance from one geographic location to another, consider the following points to ensure continuance of maintenance and support coverage:

You should not move an appliance to another country.
Certain locations or regions of the world may not be enabled or set up to handle field service calls for parts replacement.
Certain locations or regions may not be able to meet the defined Service Level Agreement (SLA) contract(s) to which the appliance may be associated with.
If it is imperative to move the appliance, you must contact your account access team at Veritas to understand the ramifications or impact (if any) to the SLAs associated with the appliance.
After you have moved the appliance, it is critical to update your registration details such as contact details and location information on the MyAppliance portal to ensure continuance of coverage.

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