About Veritas AutoSupport on the Velocity physical appliance

Veritas AutoSupport is a free service that enables proactive monitoring, management, and support of the appliance's health and performance 24 hours a day, 7 days a week. The AutoSupport service identifies risks and issues with the appliance and alerts you and/or service engineers to enable proactive handling and risk mitigation.

The Veritas AutoSupport service is delivered using two components: The appliance Call Home service and the MyAppliance web portal. Once you enable Call Home, the appliance uploads diagnostic and heartbeat data over SSL-encrypted channels to a Veritas secure operations center for further processing. The MyAppliance portal then uses the Call Home data to provide a comprehensive view of appliance health and performance information, as well as support case management.

AutoSupport technical details

• Call Home uses HTTPS (secure and encrypted protocol) with port 443 for all communication with Veritas AutoSupport servers.

• If you configured the appliance to use a proxy server to connect to the Internet, Call Home uses that proxy server to communicate with the AutoSupport servers.

• The appliance initiates all communications with the AutoSupport servers.

For more information about the data that AutoSupport collects and when it is sent to Veritas, refer to the Veritas AutoSupport Reference Guide.