About troubleshooting Lync Connector issues

If you have issues when configuring or running Lync Connector, refer to the appropriate troubleshooting information:

• See Use of Lync 2013 clients with a Lync 2010 server

• See Lync archiving database export failure errors

• See Synchronization failures

• See Transcript processing failures

• See SMTP server issues

• See Failure reason: "Message size exceeds fixed maximum message size"

The Lync Connector trace logs are available for detailed analysis and troubleshooting through your customer support representative:

• See About the Lync Connector trace logs

• See Accessing the trace logs